Terms and Conditions - Abbey Executive Travel
GENERAL TERMS
Delays caused by the customer are NOT the responsibility of Abbey Executive Travel.
Abbey Executive Travel cannot be held responsible for any booking errors, we ask you to check & confirm any discrepancies on receipt of your booking form.
Whilst every effort is made to avoid delays, Abbey Executive Travel cannot be held responsible for delays or events out of their control.
Abbey Executive Travel will always suggest a departure time however the responsibility lies with the customer to ensure they leave enough time to allow for any stops they may wish to have & to check in on time (please check with your airline carrier).
Maximum waiting time is 1 hour from the scheduled landing time i.e. the ETA of the scheduled flight times with no extra charge.
Delays over 1 hour may incur a charge of £47.50 per hour which will be paid direct to the driver before departure subject to Abbey Executive Travel discretion and availability of driver.
Non-payment of any fees or charges levied against the customer will result in services from Abbey Executive Travel being withdrawn & if necessary, legal action taken to retrieve any monies owed.
Abbey Executive Travel do not provide any forms of child seating due to health & safety reasons, however we are more than happy for you to provide your own which we can store for you until your return at no cost.
Abbey Executive Travel has the right to refuse any person entry to their vehicles if the drivers believe anyone is unfit to travel or is abusive which could cause a danger to other passengers or the driver.
Any damage caused to the vehicle which results in professional repair or cleaning, Abbey Executive Travel will seek full reimbursement from the lead party name on the booking form.
All our vehicles are strictly NON-SMOKING. Also, no food or drink may be consumed in the vehicles without the driver’s permission.
Vehicles are allocated on an ‘availability’ basis. Should a specific vehicle be required then this should be mentioned at the time of booking. An additional fee may be charged for this.
All bookings taken are based on one pick-up location and/or one drop-off location. Any additional pick-ups/drop-offs will be subject to an additional charge for each additional pick-up/drop-off. Failure to specify additional pick-ups/drop-offs may result in further added charges being levied by the driver.
PAYMENT
Upon booking, a 20% deposit is required by Debit or Credit card or Cheque within 7 days making the cheque payable to Abbey Executive Travel.
The final balance is payable 2 weeks prior to travel if paying by cheque. Alternatively payment can be made up until the travel date by cash, credit, or debit card over the phone or direct to your driver prior to departure. Please note NO cheques will be accepted on departure date.
Full payment for outbound & return journey is required, unless prior payment agreement has been agreed
Where a customer has paid in full for a journey(s) and fails to be at the designated pick up location within 30 minutes of the time agreed (other than airport/port delays or where a prior arrangement has been agreed) the booking will be deemed as cancelled and no refund will be made. Where only a deposit payment has been made Abbey Executive Travel reserves the right to seek full payment for the agreed booking rate.
ACCOUNTS
Any client accounts agreed with Abbey Executive Travel must be settled within 28 days of the invoice date, failure to pay will result in a 15% late payment charge per month, Abbey Executive Travel will also cease any work until full payment has been met.
BAGGAGE – LOSS/DAMAGE
Abbey Executive Travel is more than happy to carry a reasonable amount of luggage per passenger travelling (one large suitcase and one hand luggage per person). Should this be exceeded, it is the responsibility of the lead party to advise Abbey Executive Travel in order for the necessary vehicle to be allocated. Failure to do so may result in additional charges.
Customers baggage carried by our drivers is entirely at the customer’s own risk.
Abbey Executive Travel does not accept any liability for any loss or damage to any baggage, goods, or contents whilst in our vehicles.
Responsibility lies with the customer to ensure that baggage is accounted for and loaded into the vehicle prior to leaving the point of collection or departure.
FLIGHT/PORT ARRIVALS
The common meeting point is the information desk which is within each terminal where your driver will display your name or company name on a welcome board; we will also attempt to send you a text message to advise of our arrival.
Unless otherwise stated, we will meet approximately 20 minutes after the advised landing time given by the customer at the time of booking.
Inbound flights are monitored on their progress. In the event your flight arrives ahead of schedule we will do our best to meet you as soon as possible. This is subject to scheduling and driver availability.
SUB-CONTRACTING
Abbey Executive Travel reserves the right to sub-contract to other licensed organisations in order to meet its obligations and comply with regulations should the need arise.
If the return journey has not been paid for in advance and a sub-contracted company has been used to meet you, you will pay the driver in the normal way.
AMENDMENTS & CHANGES
Abbey Executive Travel reserves the right to amend its Terms & Conditions as necessary without prior notice.
CANCELLATION
Abbey Executive Travel can cancel a booking without penalty for the following reasons:
Failure to find a solution for customer amendments after the initial booking has been made and confirmed.
Events out of Abbey Executive Travel control.
Failure to keep account within agreed parameters (invoice customers only).
Where a deposit has been taken i.e. 20% of total fare, then this will be forfeited as compensation for loss of business by Abbey Executive Travel.
The following information shows what percentage of the fare paid will be refunded in the case of cancellation by the customer within the time frames stated.
Within 7 days of travel - No refund.
Within 8-13 days - 50% refund.
Within 14 days - 1 month - 100% refund.
COMPLAINTS PROCEDURE
In the event that a customer wishes to register a complaint, they should write or e-mail abbeyexecutivetravel@hotmail.com giving all necessary information, including: name, address, date of travel, reference number (if any), and specific details relating to the complaint.